What to Expect: Your Team Working For and With You
When you purchase a service from MK you get more than just professionalism and outstanding quality. You also get excellent customer service.
At MK we take pride in offering the most personal service in the editing world. Our team will go above and beyond to make sure your experience is only positive. From the moment you place your order until the moment your files are delivered, you can rest assured that we are hard at work, to make your dreams, goals, and vision come true.
After you place your order you can sit back and watch us work our magic. You will receive an invitation from our team to join our project management software, where you will have one-on-one access to your entire team of professionals. Writers, editors, and design team members will communicate with you directly to ensure your wishes are clearly understood. You’ll also have access to your files at all times, so you can watch our progress and see how we work. Every step of the way, your collaboration is not only tolerated, it’s encouraged.
Our typical turnaround time is 10 business days from the time your completed manuscript is handed off to us. You set the timeline for revisions on your submitted manuscripts.
Securing Your Intellectual Property
It is true that disreputable beta readers from other agencies have stolen or plagiarized the work of their clients. This can and has caused issues with authors attempting to upload their work to Amazon and other publishing sites.
Here at MK, we do everything within our power to avoid any possibility of a compromise. Each of our team members signs a strict Confidentiality and Non-Disclosure Agreement. Here’s our promise to you:
You can be assured that everyone involved in handling your manuscript has signed contracts agreeing to limitations that guarantee the security and confidentiality of your intellectual property.
Our "Make it Right" Guarantee
If you aren’t 100% satisfied with your editing services or finishing services, we will work with you to make it right. After all, if you are successful, we are successful!